Reference

The Terms That Cover Your Account

These terms set the rules for holding a bd222r account: how you sign in, how money moves through bKash, Nagad or Rocket, and what each side expects from the other.

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bd222r The Terms That Cover Your Account
CLAUSE HELP DESK

Reaching Us About a Clause

A question about a clause should not sit unanswered while you wait on a deposit. Send it to our support desk through live chat inside your account, by email, or from the help form on the mobile site. Quote the section heading you are reading — it tells the agent which page you are on and saves a round of back-and-forth. If the question is about money already sent through bKash, Nagad or Rocket, include the transaction ID so the agent can pull the record straight away.

In-account live chat Open chat from the help icon once you sign in. Agents can see your wallet history, so a bKash, Nagad or Rocket transaction question gets answered against the actual record rather than a screenshot.
Email the policy desk Write to the address on our contact page and put the clause name in the subject line. Attach the wallet receipt if money is involved — plain text is enough, no long story needed.
Mobile help form The help form sits under the phone menu and works without a computer. Add your account number and the term you want explained; the reply goes to the mobile number on file.
DATA AND ACCESS

How We Handle Your Account Data

Your account record is the thing we protect hardest. Sign-in uses a one-time code sent to your registered mobile number, and any change to your wallet details triggers a fresh check before the change takes hold. We keep transaction records because payment disputes and audits need them; we do not sell your details to outside list brokers. Cookies on this site remember your language and your session so you are not asked the same thing twice.

Data we hold

Your name, mobile number, wallet IDs and transaction history. We use them to run the account, settle payments and meet record-keeping duties. We do not pass them to advertisers.

Cookies on this site

Session and language cookies keep you signed in and cut repeat prompts. You can clear them in your browser, though the site will ask you to sign in again afterwards.

Account security steps

One-time codes go to your registered number, and a password change or new wallet entry needs a second confirmation. Tell support at once if a code arrives that you did not request.

Records and changes

Transaction logs stay on file for the period our payment partners require. To correct a detail or ask what we hold, write from your registered email so we can verify you first.

Terms Questions, Answered Plainly

Most of what reaches our desk is the same handful of questions, asked by people who signed up on a phone and never opened the policy page. Here are the short answers, with the clause wording kept as close to the original as plain English allows. If yours is not here, chat is open inside the account and the agent can quote the exact section.

Yes. Ticking the box at sign-up and funding the wallet both count as accepting the version published here. If you disagree with a clause, stop using the account and contact support about closing it.

Your own. Check local rules before you deposit — availability depends on your local law and eligible regions. We may restrict accounts opened from places we cannot serve.

Wallet transfers are final once you confirm with your PIN. If a payment fails or lands twice, send the transaction ID to support and we will check the record with the wallet before adjusting anything.

We update this page and flag the change in the account notice area. Continuing to use the wallet after an update means you accept it, so read the notice before your next deposit.

You can ask us to close it from your registered number. We close the account right away, then keep only the transaction records our payment partners require and delete the rest on request.

Live chat inside your account is the fastest route, since the agent sees your wallet history. For a written answer, email the policy desk and keep the clause heading in the subject line.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.