Reference

What This Privacy Policy Covers

Your account here starts with a mobile number and a wallet, so this page sets out exactly what we hold about you, why we hold it, and how you get it changed or removed.

Mobile number onlyCookie choicesDeletion requestsOTP login
bd222r What This Privacy Policy Covers
PRIVACY DESK

Where to Send a Data Request

Data questions reach a real desk, not a form that vanishes. Write from the email or mobile number on your account so we can match you without asking for extra documents, and say plainly what you want: a copy, a correction, or deletion. We confirm receipt first, then tell you which checks apply. How quickly a request closes depends on its type and on local law, and we will not promise a date we cannot hold.

Team online

Privacy Mailbox

Write from the mobile number or email registered on your account, and add the bKash, Nagad or Rocket reference when a transfer is involved. We log the message and answer on the same thread.

Account Help Desk

A wrong name spelling, a login you do not recognise, or a device you want removed all go to account help. We send an OTP to the registered number before opening any record.

Request Follow-Up

Sent a deletion or correction request and heard nothing back? Reply on the original thread with your ticket reference. We check the queue and tell you where the request stands.

COOKIES AND SECURITY

OTP Sessions, Cookies and Retention

A password alone never opens your wallet, because each new device and each sensitive change is confirmed with an OTP to the mobile number on file. Two cookies do most of the work on the mobile site: one keeps your session live, one remembers your language. Transfer records linked to bKash, Nagad and Rocket are held for the period local rules set, while login logs are cleared once they no longer serve a security or support need. Ask for a copy, a fix or deletion and the privacy desk confirms what we hold, then explains which records must stay.

Session Security

A password alone does not open your wallet. Every new device and every sensitive profile change is confirmed by OTP to the registered mobile number, and you can end sessions you do not recognise.

Cookies on Mobile

Two cookies do most of the work: one keeps you logged in, one remembers your language. Analytics stays behind your choice, and clearing cookies in your phone browser does not lock you out.

Retention Windows

Transfer records linked to bKash, Nagad and Rocket stay for the period local rules set. Login logs and game history are cleared once they no longer serve a security or support need.

Corrections and Deletion

Ask for a copy, a fix or removal and we confirm what we hold, then say which records we must keep under local rules. You get that answer in writing, not by phone.

Answers About Your Account Data

These are the questions our support inbox gets most often about this policy. If yours is not here, send it in from the mobile number on your account and we will add the context you need.

Your mobile number, the name registered to it, and your date of birth for age checks. We add the wallet number you deposit from, plus login and device records as you use the lobby.

No. You confirm inside your own wallet app with your own PIN. We receive only the transaction reference and the sending number from bKash, Nagad or Rocket, and nothing else from that rail.

Yes. Send the request from the number or email on your account. We remove what we can and keep only the transfer records that local rules require, and we tell you exactly which records stay.

Records tied to bKash, Nagad and Rocket transfers stay on file for the period local rules set for payment records. Session logs and game history are cleared once they no longer serve a security need.

We set a small number for login sessions and to remember your language choice. Analytics cookies wait for your consent, and blocking them in your phone browser leaves the lobby reachable.

Write to the privacy desk listed on this page from the mobile number or email on your account. Name the field that is wrong and, where it applies, the transfer reference, so we trace it.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.